Terms & Conditions

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Spa Opening Hours (12 April -16 May 2021) Monday - Friday: 7:30am to 9pm Saturday - Sunday: 9am to 6pm Please note the steam room & sauna will be closed.

Spa Opening Hours (After 17 May 2021) Monday - Friday: 7.30am to 9pm Saturday - Sunday: 8am to 9pm Last entry - 8.30pm

Arrival

We ask that you arrive 15 minutes prior to your appointment in order to register and relax beforehand. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next person.

Included in your appointment is a 5mins consultation.

What to Bring:

You will be provided with a robe, towels and flip flops. All guests are required to wear swimwear if entering the pools, Steam Room or Sauna. We recommend bringing workout gear if you plan to use the gym. During treatments, guests are welcome to wear whatever they feel comfortable in.

Steam Room & Sauna:

(please note this will be closed until further notice).

Little Ones:

Children are allowed in C-Side from 8am to 11am and 3.30pm to 5pm each day. Children under 16 are not permitted at C-Side unsupervised. Please note, children under three years old must wear a swim nappy when in the pool. These can be collected from Reception should you need them.

Medical Conditions:

If you have any underlying medical conditions or are pregnant please consult a member of staff when you arrive.

Cancellation Policy:

If you cancel your treatment with less than 48 hours notice, you will be charged 100% of the total cost of the treatment.

Spa Etiquette:

Outside of children’s hours we would like to keep C-Side as calm and relaxing for our guests as possible. Should you encounter any issues please don’t hesitate to contact a member of staff. Smoking is not permitted anywhere in the spa or by the pools